I had no troubles with this order and my wife loves the mug now I can have mine back
OK, truth time, I bought the 20 oz. mug because I liked the color and I wanted to compare it to my Contigo mug.... but I gave it to my wife because I needed to give her a present... well, she hasn't used it yet and IT'S DRIVING ME CRAZY!!! I want to use it and see how it works but I'm afraid to ask her if I can, so I'm giving it 5 stars on looks alone. I will come back and give a true review of the mug as soon as I can use it, I promise!!!