Great service department and they helped me out with a replacement
Th cap arrived on time and works well, thanks.
The cup I have is semi squared and the new ones are round so the replacement doesn't fit on the cup. Luckily, the piece I broke was the slide so I could take the new slide & use it on the old cup. The slide fitting is quite flimsy & I hope I don't break it again just trying to get the slide off to clean the coffee out from under it. That being said, this is the best travel tumbler for keeping my coffee hot for hours.
Very happy. Quality products.